About Us

wdid is an independent consultancy focusing on Lean improvement methods and improvement design. We are passionate about the public sector, passionate about improvement and believe strongly in healthcare services being the best they can be for the populations they serve. We live and breathe healthcare and have a big heart.

we specialise in turning organisational priorities into improvements, using the latest patient / public experience, quality and productivity techniques.

The founders of wdid, Liz Ward and Nick Downham, have developed a strong reputation for the results driven practical application of Lean techniques at system, organisational and team level. They are the team behind some of the most successful quality and productivity improvement initiatives the NHS has ever seen.

Lean thinking forms the core of our working methodology. It’s relentless pursuit of value in the eyes of the customer links strongly holding the patient at the centre of everything we do.

Our understanding of Lean and experience of the practical application of Lean in healthcare is well regarded both within the English health service and internationally . We have the unique ability to quickly adapt Lean and other improvement methods to your exact context.

We are currently providing expert improvement services to a range of clients including commissioning support units, national improvement bodies, hospital trusts, social care organisations and private providers.

Business size

1-10 employees

Commercial presence