The main products and services that Forward Emphasis provides are the following:
• Inbound Call Handling
• Outbound Market research
• Back Office Administration
• CRM Consultancy for Not For Profit and commercial Organisations
• Database Design and Implementation
• E Commerce
• BACs Accredited Payment Processing
The above services are provided to a considerable corporate client list in the FMCG, banking and financial services marketplaces.
All services and products are delivered to structured and pre-defined processes that are mentored on a daily basis by a highly motivated team that has been with Forward Emphasis for over 9 years. Forward Emphasis Ltd. is an independently owned company with a highly respected and proven track record in the CRM and knowledge based advice line operational area. The company has grown to now employing over 400 people in partnership with its sister company Forward Emphasis International.
The company has locations in Belfast, Northern Ireland, Malin Head and soon to be opened in May-June 2009, Gweedore, Republic of Ireland.
Forward Emphasis Ltd., is a flexible CRM outsourcing company that has a dedicated strategic focus for 2009-2012 on providing market leading CRM solutions to its client base.