About Us

CSN is the leading independent service excellence organisation in the UK. We support organisations on their journey to service excellence .
We’ve been helping organisations to improve the customer experience and deliver service improvements since 1997.
We want to work with people who share our passion and commitment as partners to help them achieve their goals.
Many organisations say they want to be excellent – but the latest research suggests than less than 10% of organisations achieve it. There’s a big difference between saying it and achieving it.
We can help those who really mean what they say. Our services and expertise have helped many organisations to deliver excellent service to their customers.
So, no matter where you are on your journey, we can support you every step of the way.

Business size

26-100 employees


Commercial presence